Screw Compressor Air Source Heat Pump for Heating

 Screw Compressor Air Source Heat Pump for Heating

1. Made of the advanced 5:6 screw high efficiency compressors and well-known electric components.
2. The shell and tube evaporators of high quality and efficiency copper tube.
3. Equipped with intelligent microprocessor touch-screen control system, offering signals such as pressure, temperature and current etc.
4. All the products feature high efficiency ,low noise, sufficient capacity, convenient of operation.
5. The units need no water cooling systemno cooling pump ,no cooling tower.
6. In additional to refrigeration function of standard models ,all kinds of special chillers and heat pump units are also available to meet the special requirement of the customers.
7. The quantity of compressor can be one or two ,each compressor is independent refrigeration system. Each other run independently.when the one is working ,the other can be working or not.

After Sales Service & FAQ

Q1. H.Stars Agent's & Distributor's Benefits ?
A: *  Favorable prices & high quality products.
    *  New business opportunities & profits.
    *  Free of charge for brochures & technical data.
    *  Training for products of technical & marketing.
    *  Reply and check the problem for customer and E-mail or phone reply within 24 hours.
    *  On-site support from sales & service team.

Q2. How to proceed an order for H.Stars' products ?
A: Firstly let us know your requirements or application.
    Secondly We provide solution according to local weather conditions.
    Thirdly customer confirms the samples and formal order.
    Fourthly We arrange the production.
 
Q3. Is it OK to print my logo on H.Stars' products ?
A: Yes. legal OEM brand is accepted. Please inform us formally before our production and confirm the logo design firstly.
 
Q4: Do you offer guarantee for the products ?
A: GUARANTY  CONDITION

- The Seller guarantees the quantity and quality of the goods. The equipment must be 100% brand new and fulfill specifications as mentioned in the contract and must be complied with the Buyer's technical requirement for 12 months from the date of start up of operation machine or 16 months from date of shipment from the factory, whichever comes first. Any unit’s damage will be confirmed by manufacturer who keeps the rights to charge the user if the damage is led by wrong operations or installation.

-The Buyer or the User will inform the Seller of defect or shortage if any, in writing together with justifier proof within 14 days after finding out the defect or shortage under manufacture’s acknowledgment.

-In such case, the Seller has to remedy or supply free of charge including transportation fees, import duties and taxes of equipment under manufacture’s acknowledgment.

Q5: How to deal with the faulty ?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send spare parts with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

MARK:

1.Whenever there is a problem from our chiller that you can not solve , please take a video and picture to show us the fault and problems. If it’s our quality problem within guarantee , we shall send you a new one to replace it (No need to send us the damage one ). 

2.If the problem can not see obviously from the photo and video, then you need to send us the compressor back to China and we will do the testing and find out the problem ,if it’s our quality problem ,we shall fix it and send to you ,If it can not be fixed ,we shall send you a new one. (the delivery fee from Mexico to China will be paid by your side and we will pay the delivery from China to Mexico).

Please make sure that if the damage is caused by your side during installation or other wrong operation, it will not be guaranteed by us.